Refund Policy

Your Satisfaction Matters to Me

I’m committed to delivering handcrafted pieces of exceptional quality. If your order doesn’t meet your expectations, I’ll do everything I can to make it right.

Once your order is placed, I begin working on it right away to ensure careful and timely fulfillment.

Returns

Timeframe
You have 90 days from the date of delivery to initiate a return. After this period, I’m unable to accept returns or exchanges. Please note that orders cannot be canceled once placed.

Condition
To qualify for a return, your piece must be in its original, unworn condition, with all original packaging included.

Return Shipping Costs

If a return is initiated for personal reasons (such as a change of mind or preference), the customer is responsible for the return shipping costs.

Return shipping costs are not refundable and depend on the shipping carrier and service selected by the customer.

How to Return

To start a return, please email support@darlenesjewelry.com with your order number and a brief explanation. I’ll guide you through the process step by step.

Refunds

Assessment
Once your return is received, it will be inspected to ensure it meets the return criteria. You’ll receive an email confirming whether your refund has been approved.

Processing Time
If approved, your refund will be issued to your original payment method. Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, I’ll make it right.

Please email support@darlenesjewelry.com with your order number and photos of the issue.

A replacement item will be shipped at no additional cost, including replacement shipping.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card company (processing times may vary)

  • Reach out to your bank to confirm the transaction status

Still having issues? Email support@darlenesjewelry.com, and I’ll look into it personally.

Questions?

I’m always here to help. Reach me anytime at support@darlenesjewelry.com.